Refund policy

We want you to love your purchase. If something isn't quite right, here is how our returns process works.

1. Return Window

You may request a return within 14 days of delivery. After this period, returns will not be accepted.

2. Refund & Return Options

In accordance with EU consumer protection law (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 days and receive a full refund. We also offer two additional options:

A) Full Refund

You are entitled to a full refund of the product price to your original payment method.

• Processed within 2–7 business days after we receive and inspect the returned item
• Original payment method (card, PayPal, etc.)
• Shipping costs are not refunded

B) Exchange (Recommended)

Swap your item for a different size or color, subject to availability.

• Your replacement will be shipped once your return is received and processed
• If your preferred item is unavailable, you will be offered a full refund or store credit

C) Store Credit — Best Value ★

Receive a KIBURON Gift Card worth 110% of your return value — more than a standard refund.

• Delivered via email within 24 hours of return approval
• Never expires
• Can be used on any future purchase

3. Eligibility

To qualify for a return, items must:

• Be unused and unworn
• Be in original condition and packaging
• Be free of stains, odors, or damage
• Be returned within the 14-day window

We do not accept returns for:

• Items showing signs of use
• Items damaged due to misuse
• Items without original packaging

4. Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the item arrives damaged or incorrect (see Section 6).

• Instructions for returning your item will be provided after your return request is approved
• We recommend using a tracked shipping service — KIBURON is not responsible for lost return parcels

5. How to Request a Return

To initiate a return, please follow these steps:

• Contact us at support@kiburon.com within 14 days of delivery
• Include your order number, the item(s) you wish to return, and photos of the item
• Once approved, you will receive return instructions and choose your preferred option (refund, exchange, or store credit)

6. Processing Times

• Returns are processed within 2–7 business days after arrival at our facility
• Refunds are issued to the original payment method within this period
• Exchanges and store credit are issued immediately after return approval

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, we will cover all costs and arrange a replacement at no charge to you.

• Contact us within 5 days of delivery
• Include photos of the item and packaging
• Return shipping will be fully covered by KIBURON in these cases

8. Legal Notice

In accordance with EU Directive 2011/83/EU on consumer rights and Spanish consumer protection law (Real Decreto Legislativo 1/2007), customers retain the statutory right to withdraw from their online purchase within 14 days of delivery and receive a full refund. This policy does not limit or override those statutory rights.

Contact

• Email: support@kiburon.com
• Response time: within 24 hours (Mon–Fri, 09:00–17:00 CET)

Company: Kryon & Laufer Cooperation S.L.

Address: Calle Rosselló 132 – P. 3 PTA. 1, 08036 Barcelona, Spain