We're here to help — Monday to Friday, 09:00–17:00 CET

Have a question? We'd love to hear from you. Send us a message and we'll get back to you as soon as possible.

Get in Touch

📩 Email: support@kiburon.com
🕒 Hours: Monday–Friday, 09:00–17:00 CET
↩ Response time: Within 24 hours

Messages received outside business hours will be answered on the next working day.

What We Can Help With
We're happy to assist with:

• Questions about your order or delivery status
  
• Returns, exchanges, and refunds
  
• Damaged, lost, or incorrect items
  
• Product questions before you buy
  
• Wholesale and bulk order enquiries

Any other questions or concerns

Before You Write

You may find a quick answer in one of our pages:

• FAQ — answers to the most common questions
• Shipping Policy — delivery times, costs, and tracking
• Return & Refund Policy — how to start a return

If you can't find what you're looking for, just email us — we're happy to help.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with a tracking link. Use this to follow your parcel in real time.

If you haven't received a tracking email within 2 business days of placing your order, please check your spam folder first — then contact us if it's still missing.

We aim to resolve every question or issue fairly and as quickly as possible.