Frequently asked questions

We respond to all messages and emails within 24h to 48h. If you contact us over the weekend or on a public holiday, we'll get back to you on the next business day.

All Kiburon products are designed and curated by us, and shipped directly from our warehouse in Barcelona. Every item goes through a quality check before dispatch. We look for the balance between design, durability, and functionality — products you'll actually use every day.

You have 14 days from the delivery date to request a return. To get started: • Contact us at info@kiburon.com with your order number • We'll review your request and send you return instructions within 24 hours • Items must be returned in the same condition they were received, without signs of wear or unnecessary damage For full details, see our Returns & Refunds Policy.

We're sorry to hear that. Please contact us within 5 days of receiving your order with: • Your order number • A photo of the damage We'll sort it out as quickly as possible, either with a replacement or a refund.

Please contact us straight away with your name, order number, and a photo if needed. We'll fix it quickly — your satisfaction is our priority.

We accept all major payment methods: credit and debit card, Apple Pay, and Google Pay. All payments are processed securely.

All orders are shipped from our warehouse in Barcelona, Spain.

Orders are prepared and packed within 1–2 business days. Once dispatched, you'll receive an email with your tracking number.

• Spain: 2–4 business days • European Union: 5–8 business days • International: 10–21 business days depending on destination See our Shipping Policy for full details.

Yes, we ship worldwide. Delivery times and costs depend on your destination and are shown at checkout.

Yes. Since all products ship from our warehouse in Barcelona, your full order arrives in a single package.

If the address is incorrect, contact us as soon as possible with your name and order number. We'll do our best to update it before dispatch. Once the order has shipped, changes may no longer be possible.

Once your order is dispatched, you'll receive a tracking number by email. You can track your package at any time using the link provided.

Tracking information can take 24–48 hours to update after dispatch. If it still hasn't updated after that, please get in touch.

Sometimes packages are marked as delivered just before they physically arrive. Please: • Check with your neighbours • Look around your letterbox or front door • Contact your local postal service If you still can't locate your package, reach out to us and we'll help.