Returns & Refunds

We want you to love your purchase. If something isn't quite right, here is how our returns process works.

1. Return Window

You may request a return within 14 days of delivery. After this period, returns will not be accepted.

2. Refund & Return Options

In accordance with EU consumer protection law (Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 days and receive a full refund. We also offer two additional options:

A) Full Refund

You are entitled to a full refund of the product price to your original payment method.

• Processed within 2–7 business days after we receive and inspect the returned item
• Refunded to your original payment method
• For returns made under your statutory right of withdrawal, the standard delivery cost paid for the original order will be refunded where required by applicable law. Additional costs resulting from choosing a more expensive delivery method are not refundable.

B) Exchange (Recommended)

Swap your item for a different size or color, subject to availability.

• Your replacement will be shipped once your return is received and processed
• If your preferred item is unavailable, you will be offered a full refund or store credit

C) Store Credit — Best Value ★

Receive a KIBURON Gift Card worth 110% of your return value — more than a standard refund.

• Delivered via email within 24 hours of return approval
• Never expires
• Can be used on any future purchase

3. Eligibility

You may inspect the product as you would in a physical store. Please return items in their original condition where possible. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product. This does not affect your statutory right of withdrawal under applicable EU consumer law.

4. Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the item arrives damaged or incorrect (see Section 7).

• Instructions for returning your item will be provided after your return request is approved
• We recommend using a tracked shipping service — KIBURON is not responsible for lost return parcels

5. How to Request a Return

To initiate a return, please follow these steps:

• Contact us at info@kiburon.com within 14 days of delivery
• Include your order number, the item(s) you wish to return, and photos of the item
• Once approved, you will receive return instructions and choose your preferred option (refund, exchange, or store credit)

6. Processing Times

• Returns are processed within 2–7 business days after arrival at our facility
• Refunds are issued to the original payment method within this period
• Exchanges and store credit are issued immediately after return approval

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, we will cover all costs and arrange a replacement at no charge to you.

• Contact us within 5 days of delivery
• Include photos of the item and packaging
• Return shipping will be fully covered by KIBURON in these cases

8. Legal Notice

In accordance with EU Directive 2011/83/EU on consumer rights and Spanish consumer protection law (Real Decreto Legislativo 1/2007), customers retain the statutory right to withdraw from their online purchase within 14 days of delivery and receive a full refund. This policy does not limit or override those statutory rights.

Contact

• Email: info@kiburon.com
• Response time: Within 24h to 48h
• Company: Kryon&Laufer Cooperation S.L
• Address: Carrer del Rosselló 132, 3º 1ª, 08036 Barcelona, Spain